A. Introduction

Our website is an online marketplace which enables you to have remote consultations with specialists in the fields of education, health, medicine and physical and mental wellbeing via voice calls, video calls and text calls. The specialists register on the website and we assist you to arrange appointments for the online consultations with them. Our overall objective is to assist parents in the provision of all round support for their children, as required, with the advice of specialists when through distance or other reasons , they are unable to have face to face consultations.

B. Our Payment System.

On the booking of the service or consultation, when you initiate the process of paying the specialist’s booking fee or any subsequent fee, you will be directed to a “cart” and once you have selected your payment method and clicked to pay you will be referred to the payment provider payment page which is encrypted and secured. No transactions are processed on the website. Payfast, is the payment gateway.

C. How it works

You register on the website by completing the registration form.

You select the specialist you want to consult.

You book your date and time and make payment. We debit you with the specialist’s Vat inclusive confirmation booking fee based on the duration of the consultation at the specialist’s rate per minute disclosed on the website, using our payment system. Once the booking is confirmed with payment there is no option to cancel. Please ensure that you select the correct date and time.

The lesson will take place through the website from a link provided. Please ensure that you have downloaded Zoom as this is the communication platform that will be used.

D. Terms and conditions

The terms and conditions applicable to your use of the website are:

1. Communication

All communication between you and us will be conducted exclusively by electronic means such as email and posting on the website, and you agree to the legally binding effect of such methods.

2. Amendment to terms and conditions.

We have the right to vary the terms and conditions by posting the variations on our website and to suspend or cancel all or part of services. If you are unhappy with any such change your remedy is limited to the right to discontinue using the website by deactivating it and notifying us by email.

3. Membership

Membership is only open to persons over the age of 18 years who are not subject legal restrictions to their power to contract. However, any member may allow interaction between such member’s children or dependents and the specialist.

4. Status of the specialists

The specialists registered with our website are not our employees or agents and act as independent contractors. You are free to choose which specialist to consult and we do not recommend, endorse or in any way guarantee the quality of services or advice provided by any specialist. The relationship between you and the specialist is a private contract entirely independent of our input and you and the specialist exempt us from any liability whatsoever arising from the contract.

5. Accounts

5.1 Your responsibilities and rights regarding your accounts, are:

5.1.1 To keep your sign in name and password secret and to inform us if you think that these have been compromised or that you wish to deactivate your account

5.1.2 To refrain from providing content to our website which is illegal, defamatory, obscene, in violation of any persons right to privacy or any input which may compromise the integrity of the website’s security and data protection systems.

5.1.3 To deactivate your account by notifying us by email.

5.2 We are entitled, without compensation to you, to refuse your registration or suspend our service and/or suspend your account should we, in our entire discretion, believe that such action is justified in order to protect the integrity of our website.

6. Refund policy

6.1 If the specialist does not “arrive” for the consultation you may, within 24 hours of the booked consultation time, request a refund of the confirmation booking fee.

6.2 Refunds will not be granted in respect of failed communications arising from load shedding, technical failures and unreliable Internet connections.

6.3 You will not be entitled to a refund if you, as a user, fail to “arrive” for a consultation.

7. Cancellation Policy

The specialist and the user may not cancel; once the booking fee has been paid there is no option for cancellation.

8. General conditions applicable to specialists.

8.1 Registration
Specialists seek registration on the website by completing signing and submitting to us our standard form which we will provide electronically to the specialist on request.

8.2 Review
We will review the specialist’s application and inform the specialist of our decision as to registration without any obligation to provide reasons in the event of registration being refused.

8.3 Suspension
We are entitled to cancel or suspend a specialist’s registration should we, in our entire discretion, decide that such act is justified to protect the integrity of our website.

8.4 Specialists conduct
In providing services to users, the specialist shall act strictly within the ethical rules of the specialist’s profession and the law of the Republic of South Africa and protect, as provided for but the legislation in relation to the protection of the personal information of the user and content received in consultations.

8.5 Charges, tax and costs
The specialist bears the responsibility of accounting for and paying of any VAT or any other tax arising from the provision of their services, pay our agreed commission on the collection of their VAT inclusive charges for the initial interview, pay the costs of any communication between them and us and users, and informing us of any amendments to the rates at which they wish to charge.

8.6 Restraint
The specialist is restrained from soliciting patients or clients through the website. This does not preclude a person who has consulted with the specialist from later arranging a consultation, in person, with the specialist. The specialist confirms that this restraint is reasonably needed to preserve the commercial viability of the website.

8.7 Additional terms and conditions applicable to specialists.
Additional conditions applicable to specialists are found in the specialists account.

9. Protection of Personal Information and Popia Consent

9.1 You accept that once you have given us the information required for the opening of your account, you will no longer be anonymous to us.

9.2 We will secure your account information by password protection using up-to-date encryption tools and will never knowingly or otherwise, pass any information relating to you to any third party other than as is required to furnish sufficient information to create the relationship between you and the specialist or if you are a specialist, between you and the person seeking your advice through our website.

9.3 We will not use your personal information for any other purpose other than disclosed in 8.2 without your prior consent.

9.4 We are committed to fulfilling the purpose of the protection of personal information legislation of the Republic of South Africa and in particular the Protection of Personal Information Act number 4 of 2013 in terms of which you give the following consent;

9.4.1 By completing and submitting to us our application form, you consent to the processing by us of your personal information to the extent only of 8.2, which information will be limited to the information which you provide in our application form such as, your names, identity number and chosen contact details. Please note that you are not obliged to give us your consent but if you do not, we cannot give you the service you seek.

9.4.2 We will on request by you delete or alter your information.

9.4.3 Your consent relates only to the processing of your information strictly for the purposes of giving you the benefit of our services.

9.4.4 You confirm that you:

9.4.4.1 Understand the contents of this consent and accept it as adequate notification of the collection and processing of your personal information by us.

9.4.4.2 May withdraw this consent or object to the processing of your personal information by giving notice to us.

9.4.4.3 Are aware of your right to lodge a complaint to the information regulator whose contact details are:

SALU Building

316 Thabo Sehume Street
Pretoria

Telephone 012 406 4818
fax 086 500 3351
email inforeg@justice.gov.za

Proprietor

The sole proprietor of this inDABAPRO website is Nicola Steele and is referred to in these conditions as “us” or “we” as the sense dictates.

Contact details:

10 Bushy Grove
Freeland Park
KwaZulu-Natal, 4180

email: info@indabapro.co.za
Mobile + 27 79 643 3776